Effective Date: November 12, 2016.
“Client” or “you”) are permitted to access or use Devon Self Storage’s (“DSS”) website at
www.devonselfstorage.com (the “Website”).
We have adopted this Policy which guides how we collect, store and use the information
you provide online. Please note that this Policy applies only to sites maintained by DSS, and not
to websites maintained by other companies or organizations to which we link. This Policy does
not apply to “offline” activities or activities unrelated to the Policy unless otherwise expressly
By accessing and using the Website, User accepts and agrees to be legally bound by this
Policy. If User does not agree with all of the terms of this Policy, User must discontinue access to
and use of the Site. The terms and conditions below are incorporated by reference into the
Transaction Terms and Conditions of users of DSS’s products and services.
When you link to another Website, you are no longer on this Website and this Policy does
When DSS is contracted to submit a website to search engines, some Personally Identifiable
Information may be required by such services. For example: contact’s name, company’s name,
email, website address, etc. DSS is in no way responsible for how this information is used beyond
Information We Collect From You
In order to serve you in the best way possible, DSS asks for specific personal information.
This personal information is referred to as “Personally Identifiable Information”. For example, you
may provide DSS with Personally Identifiable Information when you fill out our Contact form,
reserve a storage unit, enter into a rental agreement, make payments on your account, and/or apply
for a job with DSS. In general, we receive and store any Personally Identifiable Information you
provide via our website. This includes information that can identify you, including but not limited
to your first and last name, telephone numbers, postal address, email address, social security
number, driver’s license number, birth date, credit card information, account number, any
information in a job application, and any other information you choose to provide to DSS to
To the extent DSS is the entity offering the services for purchase, when you make a
purchase through the Site, we may collect your credit card number or other payment account
number, billing address and other information related to such purchase (collectively “Payment
Information”) from you. We will use the Payment Information that you provide to bill you for your
purchase and to fulfill your purchase. By providing your Payment Information, you are authorizing
us to give that information to third parties as necessary to confirm and fulfill your order (for
example, to process your credit card or payment account number and to send you a rental contract
with the applicable company from whom you have rented storage space).
When you visit this Website, we also automatically collect some non-Personally
Identifiable Information about your device such as: your Internet Protocol Address and domain
name used but not the email address; the type of browser and operating system you used; the date
and time you visited this website; the web pages or services you accessed at this Website and the
website you visited prior to coming to this one. These items simply help us understand what is
important to our website visitors and do not personally identifies you to anyone.
DSS also reserves the right to compile, save, use within the scope of our activities, and
analyze any and all data (contact and personal data, use history, etc.) that we collect from you
through the Website. We use the Personally Identifiable Information that you provide to us for our
internal purposes such as responding to your requests for information, contacting you, conducting
internal analyses, and processing and completing orders and event registrations. We also use your
Personally Identifiable Information to communicate with you, such as, for example, to provide you
with newsletters, press releases, membership information, or information relating to programs or
activities that may be of interest to you.
We may also collect and group demographic and preferences information, responses to
surveys and other Personally Identifiable Information that we collect from you into an aggregate,
non-personally identifiable form for disclosure to our existing or potential business partners,
affiliates, sponsors or other third parties. This aggregate data does not personally identify you or
any other visitors to the Website.
We may also collect general, non-personal, statistical information about the use of the
Website, such as how many visitors visit a specific page on the Website, how long they stay on
that page and which hyperlinks, if any, they “click” on. We collect this information through the
use of “web beacons” or other tracking technologies, which are discussed in greater detail below.
We collect this information in order to determine which areas of the Website are most popular and
to enhance the Website for visitors. As with other aggregated data, we may disclose such data to
our existing or potential business partners, affiliates, sponsors or other third parties, but this
aggregate data does not personally identify you or any other visitors to the Website.
With respect to all communications that User makes to DSS, including but not limited to
feedback, questions, comments, suggestions and the like, and with regard to patterns of usage by
the User (such as links accessed): (a) User shall have no right of confidentiality in its
communications and DSS shall have no obligation to protect User’s communications from
disclosure; (b) DSS shall be free to reproduce, use, disclose and distribute User’s communications
without limitation; and (c) DSS shall be free to use any ideas, concepts, know-how, content or
techniques contained in User’s communications for any purpose whatsoever, including but not
limited to the development, production and marketing of products and services that incorporate
How We Use Your Information
This information will only be used in direct conjunction with your account and web site
needs. We will not sell or intentionally distribute Personally Identifiable Information to any
sources outside DSS.
We use information about you for the following general purposes:
How We Share Your Information
DSS often contracts with third-party vendors to provide services for DSS, including, but
not limited to maintaining this website, mailing lists, collect payments, and deliver information
and services to customers. These third-party vendors have access to and may collect Personally
Identifiable Information you provided to DSS only as needed to perform their functions and are
not permitted to share or use the information for any other purpose.
We also may share your information:
legal rights; to defend against legal claims; or as otherwise required by law. In such cases we
reserve the right to raise or waive any legal objection or right available to us.
or suspected illegal activities; to protect and defend the rights, property, or safety of our company
asset sale, or in the unlikely event of bankruptcy.
Other than as set out above, you will be notified when Personally Identifiable Information
about you will be shared with third parties, and you will have an opportunity to choose not to have
us share such information. Unless you have authorized us to do so, we will not disclose Personally
Identifiable Information to third-parties who may want to offer you their own products and
Cookies, Pixel Tags and Web Beacons
We and our third party service providers may use a standard technology called a “cookie”
to collect information about how you use the Website. Cookies reside on your computer and help
the Website recognize your computer’s browser as a previous visitor. On occasion our Website
may also set a “session cookie” which helps us administer the Website. The session cookie expires
when you close your browser and does not retain any information about you after it expires. If you
browser preference to provide you with choices relating to cookies. If you choose to reject cookies,
you may be unable to use certain Website services (e.g., those services that require you to log on
to the Site in order to participate).
We and our service providers may also use so-called “pixel tags,” “web beacons,” “clear
GIFs” or similar means (collectively, “Pixel Tags”) in connection with some Website pages and
HTML-formatted email messages to track your use of our Website in order to provide you with
more useful information and a more personalized experience the next time you visit. Pixel Tags
do not contain any Personally Identifiable Information and allow us to count users who have visited
certain pages of the Website, to deliver branded services, and to help determine the effectiveness
of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel
Tags can tell the sender whether and when an email has been opened.
Security of Information and Disclosures
While DSS takes security measures to help safeguard your Personally Identifiable
Information from unauthorized access and disclosure, you should be aware that it is impossible to
guarantee absolute security with respect to information sent through the Internet. Accordingly, we
do not guarantee that any and all safeguards that we use to protect your Personally Identifiable
Information will work.
Responding to Do Not Track Signals
DSS does not currently respond or take any action regarding “Do Not Track” requests.
Except as provided in this Policy, our Website does not allow any other parties to collect Personally
Identifiable Information about your online activities over time or across different websites when
using this website.
Transactions with E-Commerce Partners, Vendors and Advertisers.
When you provide Personally Identifiable Information to one of our Website’s e-commerce
partners, vendors or advertisers, this transaction will occur in connection with the site of the ecommerce partner, vendor or advertiser, not on the Website, and, as such, the information you
vendor or advertiser. DSS is not responsible for such parties’ privacy policies and we encourage
you transact business or to contact the operator of such site for more information.
Subsequent Change to the Policy
DSS reserves the right to change or otherwise modify the terms and conditions of this
Policy without prior notice at any time.
Should this Policy be changed, DSS will notify visitors of the updated Policy, post the
updated Policy on this website, and the Effective Date listed at the top of this Policy shall reflect
the date of the most recent change. DSS also reserves the right to contact you in the event of a
administrative matters in connection with the Website (e.g., contacting you to facilitate, complete
or confirm a transaction). Because this information may be important to your use of the Website,
you may not opt-out of receiving such communications. Your continued access or use of this
Website signifies your acceptance of the updated or modified Policy.
DSS does not knowingly collect, use, maintain, process or disclose Personally Identifiable
Information from anyone under the age of 13. If DSS becomes aware that any child under the age
of 13 has provided Personally Identifiable Information through the use of this website, DSS will
delete such information from its files.
California Privacy Rights
Under California law, DSS customers who are residents of California may request certain
information about our disclosure of personal information during the prior calendar year to third
parties for their direct marketing purposes.
To make such a request, please contact us at:
By email: firstname.lastname@example.org
By mail: Devon Self Storage Holdings (US) LLC
2000 Powell Street, Suite 1240
Emeryville, CA 94608
Attention: General Counsel
Should you have any questions or comments regarding this Policy, you may also contact us at the
email address or physical address above.