Effective Date: October 21st, 2018
We have adopted this Policy which guides how we collect, store and use the information you provide online. Please note that this Policy applies only to sites maintained by DSS, and not to websites maintained by other companies or organizations to which we link. This Policy does not apply to “offline” activities or activities unrelated to the Policy unless otherwise expressly stated herein.
By accessing and using the Website, User accepts and agrees to be legally bound by this Policy. If User does not agree with all of the terms of this Policy, User must discontinue access to and use of the Site. The terms and conditions below are incorporated by reference into the Transaction Terms and Conditions of users of DSS’s products and services.
Information We collect From You
In order to serve you in the best way possible, DSS asks for specific personal information. This personal information is referred to as “Personally Identifiable Information”. For example, you may provide DSS with Personally Identifiable Information when you fill out our Contact form, reserve a storage unit, enter into a rental agreement, make payments on your account, and/or apply for a job with DSS. In general, we receive and store any Personally Identifiable Information you provide via our website. This includes information that can identify you, including but not limited to your first and last name, telephone numbers, postal address, email address, social security number, driver’s license number, birth date, credit card information, account number, any information in a job application, and any other information you choose to provide to DSS to identify yourself.
To the extent DSS is the entity offering the services for purchase, when you make a purchase through the Site, we may collect your credit card number or other payment account number, billing address and other information related to such purchase (collectively “Payment Information”) from you. We will use the Payment Information that you provide to bill you for your purchase and to fulfill your purchase. By providing your Payment Information, you are authorizing us to give that information to third parties as necessary to confirm and fulfill your order (for example, to process your credit card or payment account number and to send you a rental contract with the applicable company from whom you have rented storage space).
When you visit this Website, we also automatically collect some non-Personally Identifiable Information about your device such as: your Internet Protocol Address and domain name used but not the email address; the type of browser and operating system you used; the date and time you visited this website; the web pages or services you accessed at this Website and the website you visited prior to coming to this one. These items simply help us understand what is important to our website visitors and do not personally identifies you to anyone.
DSS also reserves the right to compile, save, use within the scope of our activities, and analyze any and all data (contact and personal data, use history, etc.) that we collect from you through the Website. We use the Personally Identifiable Information that you provide to us for our internal purposes such as responding to your requests for information, contacting you, conducting internal analyses, and processing and completing orders and event registrations. We also use your Personally Identifiable Information to communicate with you, such as, for example, to provide you with newsletters, press releases, membership information, or information relating to programs or activities that may be of interest to you.
We may also collect and group demographic and preferences information, responses to surveys and other Personally Identifiable Information that we collect from you into an aggregate, non-personally identifiable form for disclosure to our existing or potential business partners, affiliates, sponsors or other third parties. This aggregate data does not personally identify you or any other visitors to the Website.
We may also collect general, non-personal, statistical information about the use of the Website, such as how many visitors visit a specific page on the Website, how long they stay on that page and which hyperlinks, if any, they “click” on. We collect this information through the use of “web beacons” or other tracking technologies, which are discussed in greater detail below. We collect this information in order to determine which areas of the Website are most popular and to enhance the Website for visitors. As with other aggregated data, we may disclose such data to our existing or potential business partners, affiliates, sponsors or other third parties, but this aggregate data does not personally identify you or any other visitors to the Website.
With respect to all communications that User makes to DSS, including but not limited to feedback, questions, comments, suggestions and the like, and with regard to patterns of usage by the User (such as links accessed): (a) User shall have no right of confidentiality in its communications and DSS shall have no obligation to protect User’s communications from disclosure; (b) DSS shall be free to reproduce, use, disclose and distribute User’s communications without limitation; and (c) DSS shall be free to use any ideas, concepts, know-how, content or techniques contained in User’s communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.
How We Use Your Information
This information will only be used in direct conjunction with your account and web site needs. We will not sell or intentionally distribute Personally Identifiable Information to any sources outside DSS.
We use information about you for the following general purposes:
- to provide you with the products and services you request;
- to communicate with you in general;
- to respond to your questions and comments;
- to measure interest in and improve our products, services, and website;
- to notify you about special offers and products or services that may be of interest to you;
- to otherwise customize your experience with this Website;
- to solicit information from you, including surveys; to resolve disputes or troubleshoot problems;
- to prevent potentially prohibited or illegal activities;
- to create and manage your account; respond to individual inquiries; and
- as otherwise described to you at the point of collection.
How We Share Your Information
DSS often contracts with third-party vendors to provide services for DSS, including, but not limited to maintaining this website, mailing lists, collect payments, and deliver information and services to customers. These third-party vendors have access to and may collect Personally Identifiable Information you provided to DSS only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
We also may share your information:
- In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
- In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Other than as set out above, you will be notified when Personally Identifiable Information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information. Unless you have authorized us to do so, we will not disclose Personally Identifiable Information to third-parties who may want to offer you their own products and services.
Cookies, Pixel Tags and Web Beacons
We and our service providers may also use so-called “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “Pixel Tags”) in connection with some Website pages and HTML-formatted email messages to track your use of our Website in order to provide you with more useful information and a more personalized experience the next time you visit. Pixel Tags do not contain any Personally Identifiable Information and allow us to count users who have visited certain pages of the Website, to deliver branded services, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and when an email has been opened.
Refund Policy (Self Storage Rent)
Owner does not prorate partial month’s rent. Prepaid full month’s rent shall be returned to Occupant within thirty (30) days of vacating the unit, provided the space is left vacant and broom clean.. Upon termination of the Rental Agreement, the Occupant shall remove all personal Property from the Unit (unless such Property is subject to the Owner’s lien rights as referenced herein), and shall deliver possession of the Unit to the Owner on the day of termination. Occupant must leave space in Unit empty, in good condition, broom clean, and unlocked. Rent and fees will continue to accrue if Occupant fails to remove personal lock. Occupant is responsible for any damage to the storage space. If the Occupant fails to fully remove its Property from the Unit within the time required, the Owner, at its option, may without further notice or demand, either directly or through legal process, reenter the Occupant’s Unit and remove all Property therefrom without being deemed guilty in any manner of trespassing or conversion.
Security of Information and Disclosures
While DSS takes security measures to help safeguard your Personally Identifiable Information from unauthorized access and disclosure, you should be aware that it is impossible to guarantee absolute security with respect to information sent through the Internet. Accordingly, we do not guarantee that any and all safeguards that we use to protect your Personally Identifiable Information will work.
Responding to Do Not Track Signals
DSS does not currently respond or take any action regarding “Do Not Track” requests. Except as provided in this Policy, our Website does not allow any other parties to collect Personally Identifiable Information about your online activities over time or across different websites when using this website.
Transactions with E-Commerce Partners, Vendors and Advertisers.
Subsequent Change to the Policy
DSS reserves the right to change or otherwise modify the terms and conditions of this Policy without prior notice at any time.
DSS does not knowingly collect, use, maintain, process or disclose Personally Identifiable Information from anyone under the age of 13. If DSS becomes aware that any child under the age of 13 has provided Personally Identifiable Information through the use of this website, DSS will delete such information from its files.
California Privacy Rights
Under California law, DSS customers who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please contact us at:
name: Customer Service
Devon Self Storage Holdings
2000 Powell St. # 1240
Emeryville, CA 94608
Accessing, Updating or Deleting Information Collected About You
This Website also gives you the opportunity to review, modify or remove Personally Identifiable Information that you have provided to us by way of this Website. To the extent that such information is stored in our databases, we will respond to your changes as soon as reasonably possible. Please note that although this information will not be available on the Website after you delete it, the information may remain stored indefinitely in our backup and archival records. To the extent that such information is not stored in our databases, we cannot always ensure that these corrections or deletions will reach such other databases in a timely manner. To update, modify or remove your Personally Identifiable Information, please contact us at:
name: Customer Service
Devon Self Storage Holdings
2000 Powell St. # 1240
Emeryville, CA 94608
Should you have any questions or comments regarding this Policy, you may also contact us at the email address or physical address above.